POLICIES

Ordering Information

Order online day or night 24/7!

Payment

We accept Visa, Mastercard, American Express and Discover. Personal checks are also welcome but merchandise will not ship until the check has cleared. California residents are subject to 8% sales tax. All other states are tax exempt.

Terms and Conditions

Customer satisfaction is our main goal at VINTAGE HOME lifestyle. We want you to be totally happy with your purchase but if for any reason you are not pleased let us know within 10 days of receipt of shipment of merchandise so we can help you with an exchange, store credit, or refund. Shipping charges are non-refundable. A Return Authorization number is required before any item can be returned. Please call or email us to receive this number. The item must be returned in original packaging in brand new, unused condition and insured for full value.

Damages:  All shortages or damaged merchandise must be reported to VINTAGE HOME lifestyle within 10 days.  You must get a Return Authorization number before sending back any merchandise.  We will not accept anything that is sent back to us without a Return Authorization.

Custom orders:  Custom orders require payment in full at time of order.  There are no returns on custom orders.

All items are handcrafted with love in the U.S.A.  Slight variations and imperfections are part of the hand crafted process and are not considered flaws.
 
Cancellations: Any cancellations made on regular orders must be done within 1 week of original order date.
 
Vintage Merchandise
More often than not we usually have only one of each item. Consequently, we ask that you contact us before you purchase to check availability and ask any relevant questions since these are non-refundable. Many of our vintage pieces have imperfections due to their age. We believe this lends to their charm! Despite the fact that we are not experts in the field of antiques we do our very best to describe each item as honestly and accurately as possible. Feel free to call or email us if you need more information on any of our vintage pieces.
 
Shipping

VINTAGE HOME lifestyle ships within 3 to 4 wks. We ship UPS ground unless otherwise requested. Sometimes customer demands exceed our supply and items are backordered. In the event that this happens, you will be contacted. You can either cancel your order and receive a full refund or wait until that must-have item becomes available! All larger items will be shipped via freight carrier.

VINTAGE HOME lifestyle makes every attempt to get you the best shipping rate possible. Please call us if you'd like an estimated shipping quote. You are always welcome to make your own shipping arrangements. VINTAGE HOME lifestyle has no control over manufacturers delays in shipping and cannot be held responsible. We ship to all 50 United States but charge extra for Hawaii and Alaska because of increased shipping costs.

Damages

Damages sustained in transit are the responsibility of the freight carrier. Please make sure to inspect your merchandise while the drivers are still present. You must note all damages on the bill of lading. DO NOT sign the bill of lading without noting damages. If you find that your merchandise is damaged, you may choose to refuse the delivery. Any damage not noted on the bill of lading may result in your claim being denied. VINTAGE HOME lifestyle can't be held responsible once the bill of lading has been signed.

Privacy

Your privacy and security are extremely important to us. We have established policies and procedures to protect you by providing secure on-line ordering. All credit card transactions are processed through a secure server with encryption technology. We consider your information personal and private and will never sell it to outside parties.